Bureaucracy

Bureaucracy sucks wherever you may find it, but when faced with a sea of bureaucrats in a country and language other than one's own, its that much harder to maintain one's sense of humour. I recently faced that here in Thailand.

I purchased a new motor vehicle in Chiang Mai towards the end of April. Part of the deal was that the dealership would, at no extra cost, register the vehicle in my name- i.e. no red tape to deal with. I provided the dealership with all the documents they needed and they told me it would take a week or two to have the vehicle registered in my name. In the meantime, I was given a temporary red number plate (paay deang) to use. One week after purchasing the vehicle I moved to Lampang, a town 100km south of Chiang Mai. Biiiig mistake!

After I had moved to Lampang, I was told, via the car dealership that the authorities in Chiang Mai wanted proof of residence and that I should go to the Immigration Office in Chiang Mai to apply for the necessary document providing proof of residence. So I made the journey, only to find out that the Immigration Office had stopped issuing these documents months ago. I was told to contact my embassy in Bangkok. Fortunately, I had business to attend to in Bangkok, so I picked up the necessary document (which was full of typo's!). Another trip to Chiang Mai, to the vehicle dealer to provide proof of residence. When the vehicle registration authorities in Chiang Mai saw that I was resident in Lampang, they informed me that I had to register the vehicle in Lampang. So I had to make another trip to Chiang Mai to collect all the registration documents from the dealer. It was now up to me to register the vehicle myself in Lampang. It took me 3 days to find the relevant authorities in Lampang, and when I submitted the documents to them, they informed me that one of the pages (in a bundle about 10 pages thick!) needed to be stamped by the Chiang Mai office. So back to Chiang Mai to have a jolly rubber stamp put on a page.

Finally! All the documents stamped and signed and ready to go, I went to the Lampang vehicle registration authorities. After standing in 3 queues I was rudely told that my vehicle needed to be inspected first and that I was to join the queue of vehicles. This queue went halfway around the building, so I gave it a miss and went home. This happened twice more and finally, the 4th time I go, I decide to brave the queue, which is about 10 cars long (at 8am!). 2 hours later my brand new vehicle is "inspected". I am given an extra wad of papers and told to report to counter 4. Counter 4 signs and stamps some of my papers and sends me to counter 11. Counter 11 peruses my documents for 10 minutes and sends me back to counter 4. Counter 4 doesn't know why I'm back, but I refuse to leave until they clarify with counter 11 what the problem us. Counter 4 phones counter 11 and tells them off. Back to counter 11 I go. They take half an hour to process my forms. They take my money and I start to see a light at the end of the tunnel - or maybe its just the train! Counter 11 sends me to counter 15. After an hour-long wait at counter 15, I finally get my new registration plates. Yippee ! I'm outa there, but no! wait! Gotta go back to counter 11 to get the blue registration book. After another 1 hour wait I finally get my blue registration book and this time I really am outa there before they find some other problem.

Mission accomplished. Final score = Total distance traveled in getting all the necessary documents to register my new car that I paid cash for - 1900km. Total time taken from date of purchase to date of registration -3 months. Total mileage on new vehicle before its finally registered - 8000km. Now you can't beat that for an exercise in bureaucratic inefficiency and patience stretching!











Before and After